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Great Eastern Japan Earthquake: Emergency assistance

Earthquake/tsunami info

Getting in touch

Telephone message boards

Embasssy and travel advisory info

Japanese TV

Radio

  • NHK Radio 2 (AM/English and Korean): 693 KHz in Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba and Kanagawa prefectures.
  • U.S. Armed Forces radio : 810 KHz AM (Tokyo)
  • InterFM radio (English, Japanese): 76.1 FM

Transportation

Gas leakage emergencies:

  • Tokyo Gas Co.: 0120-109-447.
  • Ibaraki Prefecture: Mito 029-231-2241,Tsuchiura 029-821-1107, Moriya 0297-48-1354.
  • Saitama Prefecture: Shin Nihon Gas: 048-592-2411 in Kitamoto, 0480-21-5626 in Kuki, 048-786-7480 in Okegawa, Daito Gas: 049-259-1111, Bushu Gas: 049-241-9000, Tojo Gas: 048-473-2111, Tosai Gas 0120-1031-24.
  • Chiba Prefecture: 047-361-0211 at Keiyo Gas, 043-291-1807 at Otaki Gas Chiba area, 06-24-1225 in Ichihara, 047-482-7236 in Yachiyo.
  • Kanagawa Prefecture: Atsugi, 046-228-3211.
  • Video explaining how to restart gas once it's been shut off
    • Electricity-related emergencies:

      • In Tokyo call Tokyo Electric Co. customer center at 0120-995-002 or 03-6374-8936 or 0120-995-006 or 03-6375-9786.
      • Ibaraki customer center: 0120-995-332 or 029-387-5056
      • Tochigi: 0120-995-112 or 028-305-5006
      • Gunma: 0120-99-5222 or 027-898-3406
      • Saitama: 0120-995-442 or 048-638-5016
      • Chiba: 0120-99-5552 or 043-370-4586 or 0120-99-5556 or 047-729-1716
      • Kanagawa: 0120-99-5772 or 045-394-2176 or 0120-99-5776 or 046-408-5996
      • TEPCO updates in English
      • Search power blackouts by area in English
      • Search power blackouts on Google Maps

General info boards

Health, general assistance

Translation

  • Multi-language call center Bricks Corp. in Tokyo's Shinjuku Ward is offering free 24-hour interpreting service via phone in English, Chinese and Korean for foreign disaster victims. Spanish and Portuguese available 9 a.m.-6 p.m. Dial 050-5814-7230.
  • The Tokyo Metropolitan Government offers multi-lingual consultations in English (Monday-Friday) at (03) 5320-7744, Chinese (Tuesdays and Fridays) at (03) 5320-7766 and Korean at (03) 5320-7700.
  • Consultation Support Center for Foreign Residents under the Immigration Bureau: in English, Chinese and Portuguese (Monday-Friday) at (03) 5155-4039. (Also offered in Vietnamese, Indonesian, Spanish and Bengali. Call for days of the week each language is offered.)
  • Japan Association of Translators has a list of volunteer interpreters to help victims of the earthquake.
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